Frequently Asked Questions
Discover everything you need to know about your journey to the perfect night's sleep.
What makes a Savoir bed different from standard mattresses?
Every Savoir bed is handcrafted to order using the finest natural materials, such as long-strand horsetail, Mongolian cashmere, and British wool, ensuring unparalleled breathability and bespoke support.
How long does it take to manufacture and deliver my bed?
As each piece is custom-made by a single artisan, the lead time is typically 8 to 12 weeks. This allows us to maintain our rigorous quality standards and meet your specific design requirements.
Do you offer international shipping and installation?
Yes, we ship worldwide. Our white-glove delivery service includes professional installation in your room of choice and the removal of all packaging materials.
Can I customize the tension and size of my mattress?
Absolutely. We offer bespoke sizing and variable tensions—Soft, Medium, Firm, and Extra Firm. We can even create 'dual tension' mattresses for partners with different preferences.
What is the warranty period for Savoir products?
We provide a 25-year guarantee on our bed bases and frames, reflecting our commitment to longevity and the exceptional durability of our traditional construction methods.
How do I care for my natural fiber mattress?
To maintain the loft of the natural fillings, we recommend turning and rotating your mattress once a month for the first six months, and then seasonally thereafter.