Returns & Exchanges
At Savoir Beds, we are committed to your ultimate comfort; if your bespoke sleep system or luxury accessories do not meet your expectations, our dedicated concierge team is here to assist with returns and adjustments. Please note that due to their personalized nature, handcrafted mattresses and bespoke bed sets are subject to specific terms and conditions.
Initiate Your Request
Contact our client services team or your local showroom within 14 days of delivery to discuss your return or exchange options.
Condition Assessment
Ensure all returned items, including linens and accessories, are in their original packaging, unused, and in pristine condition to qualify for a refund.
Collection and Logistics
For large furniture items and mattresses, we will coordinate a professional white-glove collection service at a time that suits your schedule.
Quality Inspection and Refund
Once your items are received and inspected at our workshop, we will process your refund or exchange credited to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing